SHIPPING METHODS

Airmail – this is untracked, uninsured and can take up to 25 working days to arrive at your location

DPD  – Tracked, insured. Can take up to 5 working days, not available outside of the  EU.

POSTNLT RACKED : Tracked, uninsured. Can take up to 30 working days to arrive

Shipping policy

AIRMAIL: Uninsured- once this has left our doors, we have no control over it. Airmail is just your address and stamps. However, if it’s not with you after the allotted amount of time, then please let us know

DPD: Insured- if there is something seemingly unusual about your tracking or it’s not with you within 10 working days then let us know, we will need to open a claim for you, to do this we need to inform DPD of the contents of the package (we need your approval to do this), once we have your approval, we then have 2 weeks to get this moving, if we can’t get it moving in this time then we will reship to an alternative address. Unfortunately insurance is not available outside of the EU. 

Post NL Tracked: Uninsured- This is an uninsured option and del, however if it is not with you after 35 working days, we will reship 50% to an alternative address (once), or we will give you 50% refund in store credit. 

Due to the nature of our products, we do not accept returns. All orders are final

Please be patient whilst your package is in transit. We cannot control the post

Stealth

Our products are shipped in sealed mylar foil bags to protect the material until use. All products are correctly labeled, but there is no reference to the chemical name or Huandong Pharma on the outer packaging.We have excellent stealth but for specifics please email us at support@huandongpharma.com

More information

We ship research chemicals worldwide 

We ship Monday to Friday, same day dispatch if ordered and payment is received before 12.30pm Central European time.

We endeavor to dispatch packages as quickly as possible and customers can expect orders to be dispatched within two business days after receipt of payment.

We can unfortunately only guarantee POSTNL tracked orders are shipped 2 times per week.

Do you have a question that wasn’t answered here? Please email us at support@huandongpharma.com and we will get back to you as soon as possible. 

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